Onetrust Cookie Settings

Privacy Policy


Gamification Program

PLDT Online Inc. (“PLDT OL”), through PLDT Global Inc. (“PGI”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you qualify to participate in the GAMIFICATION PROGRAM (the “Program”) from May 9, 2024 to December 31, 2024 and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

If you are an overseas Filipino and you register to Tindahan ni Bossing (“TINBO”), and complete a task such as SIM Registration for SVN and product purchase from May 9, 2024 to December 31, 2024, you automatically earn points and get a chance to be among the top 10 users in the leaderboard of the month to win exciting prizes, and be the grand bossing to win the grand prize.


As we run the Program, we process your personal data only for the purposes and legal bases described below:

  • When you register to TINBO and complete a task, we process your name, location, email address, and transaction details so we may verify if you are qualified to participate in the promo, record your corresponding points accurately, and facilitate the grand winner.
  • If you are among the top 10 TINBO users of the month, we likewise process your registered name to be shown in the leaderboard. Rest assured that your name is anonymized to the other players and will only be visible to you. Further, we process your registered email address so we may send you instructions on how you can claim your prize.
  • If you are the grand prize winner, we process your name, location, and preferred date/time to claim your prize.

Why your personal data is shared

We have engaged the services of Giftaway, Inc. (“Giftaway”) for the provision of the prizes for the top 10 TINBO users in the leaderboard every month. Though Giftaway will be providing the prizes that we will be giving away to the winners, they will not have access to your data. Further, awarding of prizes will be done by the authorized representative of PGI, an affiliate of PLDT OL authorized to provide support services to TINBO.

We have engaged the services of Amazon Web Services Inc (“AWS”) for the use of the redshift tool to verify the qualified participants and calculate the points earned of each participant. This means that we will disclose your registered name and transaction details to handle the list of participants along with the points earned per participant. They may process the data only for this purpose and will keep it in their records in accordance with its Privacy Policy.

We have likewise engaged the services of Qualtrics, LLC (“Qualtrics”), so we may send you survey to get your insights about the program and how we can improve to service you better. While your data is stored in the cloud facility of Qualtrics, it does not have access to your data.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PLDT OL and PGI, and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers.

We will keep your data in our records for the duration of the Program, and for a maximum of three (3) months after.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your personal data is based on consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGI’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
DPO@pldtglobal.com

Privacy Policy


Mini Raffle

PLDT Online Inc. (“PLDT OL”), through PLDT Global Inc. (“PGI”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you qualify to participate in our two Mini-Raffle Promos (the “Promo”), one of which will run from May 9, 2024 to September 30, 2024 while the other will run from May 9, 2024 to October 11, 2024 and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

For the first mini-raffle promo, if you are a newly registered Tindahan ni Bossing (“TINBO”) user, availed of the Smart Virtual Number (SVN), and SIM registered it from May 9, 2024 to September 30, 2024, you automatically qualify for the raffle draw which will take place every Tuesday of the subsequent month except for those who SIM registered between September 1-30, 2024 wherein raffle draw will take place on October 3, 2024. Four (4) winners will be drawn to win a Jollibee e-Gift worth Php 300.


For the second mini-raffle promo, if you are an existing TINBO user who registered from October 1, 2023 onwards with no transaction, and purchase any of the following e-vouchers from May 9, 2024 to October 11, 2024: SIM Gift Pass 1000, Krispy Kreme 1000, Chooks 1000, Landmark 1000, Max’s 1000, and KFC 1000, you automatically earn one (1) entry to the raffle draw which will take place on May 25, 2024, July 14, 2024, August 11, 2024, September 2, 2024, and October 14, 2024. Five (5) winners will be drawn each month to win the following prizes:

Raffle Draw Date Prize
May 25, 2024
July 14, 2024
KFC 300
August 11, 2024 Lazada 300
September 2, 2024 Mercury 300
October 14, 2024 Chooks 300

As we run the Promo, we process your personal data only for the purposes and legal bases described below:

  • When you register to TINBO and complete the requirements for this promo, we process your name, country of location, email address, and transaction details so we may verify if you are qualified to participate in the promo, record your entries, and facilitate the raffle draw.
  • If you are among the raffle draw winners, we process your registered email address so we may send you your e-Gift/e-Voucher prize. Further, we likewise process your registered name and registered country of location to be posted on TINBO’s social media pages such as but not limited to Facebook, TikTok, and YouTube.

Why your personal data is shared

We have engaged the services of Giftaway, Inc. (“Giftaway”) for the provision of the prizes for the raffle draw winners. Though Giftaway will be providing the prizes that we will be giving away to the winners, they will not have access to your data. Further, awarding of prizes will be done by the authorized representative of PGI, an affiliate of PLDT OL authorized to provide support services to TINBO.

We have engaged the services of Amazon Web Services Inc (“AWS”) for the use of the redshift tool to verify the qualified participants who have met the requirements using the predefined parameters, and randomly select the winning entries. This means that we will disclose your registered name and transaction details. They may process the data only for the aforementioned purposes and will keep it in their records in accordance with its Privacy Policy.

We have likewise engaged the services of Qualtrics, LLC (“Qualtrics”), so we may send you survey to get your insights about the promo and how we can improve to service you better. While your data is stored in the cloud facility of Qualtrics, it does not have access to your data.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PLDT OL and PGI, and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers.

We will keep your data in our records for the duration of the Promo, and for a maximum of three (3) months after.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your personal data is based on consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGI’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
DPO@pldtglobal.com

Privacy Policy


ePadala
ePanalo para sa pamilya

PLDT Online Inc. (“PLDT OL”), through PLDT Global Inc. (“PGI”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you participate in our ePadala ePanalo para sa Pamilya Promo (the “Promo”), which will run from July 22, 2024 to August 24, 2024 and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

If you are a Tindahan ni Bossing (“TINBO”) user, and you posted #TinboPH or #epadala in the comment section in posts relating to this promo in the TINBO Facebook page, tagged at least two (2) Overseas Filipino Worker (“OFW”) friends in Hong Kong, and purchased at least one (1) ePadala voucher for your Family in the Philippines, you automatically qualify to receive P3,000 worth of e-vouchers.


As we run the promo, we process your personal data only for the purposes and legal bases described below:

  • As you participate in the promo, we collect and process your Facebook name, screenshot of your ePadala transaction to be sent through TINBO’s Facebook messenger, and transaction details so we may determine the TINBO users qualified to receive the prize.
  • We likewise collect and process your email address registered in TINBO or the email address of your nominated recipient so we may send you or your nominated recipient the P3,000 worth of e-vouchers. Should you nominate someone else to receive your prize, you confirm that, before providing the personal data of your recipient, you have obtained their permission to collect and share their personal data with PLDT OL, its affiliates, and business partners, so that we may process such data for this purpose.

You may access TINBO’s Privacy Policy here.

As you post a comment in the TINBO Facebook page and tag your OFW friends in Hong Kong, these personal data processing are governed by Facebook’s Privacy Policy.


Why your personal data is shared

We have engaged the services of Starpay Corporation (“Starpay”) as the provider of the ePadala service and vouchers. They may process your data when you purchase an ePadala voucher and will keep it in their records in accordance with its Privacy Policy. On the other hand, the fulfillment of your prize will be done by PLDT OL through PGI, therefore, we will not disclose your or your recipient’s email address to Starpay.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PGI and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers.

We will keep your and your nominated recipient’s data in our records for the duration of the Promo, and for a maximum of three (3) months after.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your personal data is based on consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGI’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
DPO@pldtglobal.com

Privacy Policy


REGISTER and LOAD to WIN! RAFFLE

PLDT Online Inc. (“PLDT OL”), through PLDT Global Corporation (“PGC”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you join the REGISTER, LOAD, AND WIN! RAFFLE (the “Promo”) from October 22, 2024 to January 19, 2025 and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

If you are an overseas Filipino and you register to TINBO, and/or buy ate least P100 worth of Smart Prepaid, Talk N Text and/or Smart Bro load from October 22 2024 to January 19, 2025, you automatically get one (1) raffle entry to the REGISTER, LOAD, AND WIN! RAFFLE.


As we run the Promo, we process your personal data only for the purposes and legal bases described below:

  • We process your registration (complete name, mobile number, and email address) and transaction details to determine your eligibility to participate in the Promo, generate your raffle entries, and facilitate the raffle draw.
  • If you are one of the raffle winners, we process your complete name, mobile number and email address that you use when you register to TINBO so we may notify you of how you may claim your prize as well as the subsequent data processing we may do such as posting your name as one of the promo winners on our social media pages. Should you agree, we will further coordinate with you to fulfill the prizes.
  • Further, we will ask for your nominated prize recipient’s full name, mobile number, and delivery address so that we may deliver the prize.
  • Once the prize has been delivered to your nominated recipient, we may ask for him/her to take a photo as proof of delivery to ensure that your prize is successfully claimed by your authorized representative.
  • In the event your nominated recipient authorizes someone else to claim the prize on his/her behalf, we will ask the authorized representative to present an authorization letter your nominated recipient have signed, your nominated recipient’s valid government-issued ID showing his/her complete name and signature, and the authorized representative’s valid government-issued ID showing his/her complete name and signature.

Why your personal data is shared

We have engaged the services of COMWORKS, INC. for the fulfillment of prizes. This means that we will disclose your nominated recipient’s complete name, mobile number, and address that you provided, so that they may deliver the prizes on our behalf. They may process the data only for this purpose and will keep it in their records in accordance with its Privacy Policy.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PGC and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers. 

We will keep your and your nominated recipient’s data in our records for the duration of the Promo, and for a maximum of three (3) months after.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your and your nominated recipient’s personal data is based on consent, you and your nominated recipient have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGC’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your and your nominated recipient’s personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you and your nominated recipient may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGC first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
DPO@pldtglobal.com

Privacy Notice


ePadala Bank Solutions Promo

PLDT Online Inc. (“PLDT OL”), through PLDT Global Inc. (“PGI”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you join the ePadala Bank Solutions Promo (the “Promo”) from November 6, 2024 until supplies last, and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

If you are an overseas Filipino and you register to Tindahan ni Bossing (tinbo.ph), and/complete your first ePadala transaction from November 6, 2024 until supplies last, you are eligible to receive a McDonald’s 1 piece Chicken Meal voucher.


As we run the Promo, we process your personal data only for the purposes and legal bases described below:

  • We process your email address registered in tinbo.ph and transaction details to determine your eligibility to participate in the Promo, and if you qualify, we will send a congratulatory message to your registered email address indicating that you are eligible to receive a prize and instruction to reach out to tinbo.ph customer services to claim your prize.
  • Tinbo.ph customer service may likewise request for the screenshot of the congratulatory email that you received for further validation of the winners.
  • Tinbo.ph customer service will then ask for the email address of your nominated recipient for the sending of the prize. If you intend to send the prize to your registered email address in TINBO, you may just advise the tinbo.ph customer service to do so.

Why your personal data is shared

We have engaged the services of Share Treats Innovation Corporation (“Share Treats”) for the provision of prizes. Though Share Treats will be providing the prizes, it will not have access to your personal data as the fulfillment of prizes will be done by tinbo.ph customer service representative only.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PGI and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers.

We will keep your nominated recipient’s data in our records for the duration of the Promo, and for a maximum of three (3) months after.

We will keep your registration and transaction data in our records in accordance with tinbo.ph’s Privacy Policy.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing

To the extent that the processing of your and your nominated recipient’s personal data is based on consent, you and your nominated recipient have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGI’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your and your nominated recipient’s personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you and your nominated recipient may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
dataprivacy@pldtglobal.com

Privacy Notice


BE THE 2025 TOP BOSSING MILYONARYO

PLDT Online Inc. (“PLDT OL”), through PLDT Global Inc. (“PGI”), respects your fundamental right to privacy, and we commit to take great care in safeguarding your personal data. As you qualify to participate in the Top Bossing Millionaire 2025 (the “Program”) from December 1, 2024 to June 12, 2025 and in compliance with applicable Privacy Laws, we share with you the principles that govern how your personal data will be collected, processed, and shared.


Why we collect and process your personal data

If you are an overseas Filipino and you register to Tindahan ni Bossing (“TINBO”), and complete a task such as but not limited to SIM Registration for SVN and product purchase from December 1, 2024 to June 12, 2025, you automatically earn points and get a chance to be among the top 10 bossings in the leaderboard of the month to win exciting prizes, and be the top bossing to win Php 1,000,000 cash prize.


As we run the Program, we process your personal data only for the purposes and legal bases described below:

  • When you register to TINBO and complete a task, we process your name, location, email address, and transaction details so we may verify if you are qualified to participate in the promo, record your corresponding points accurately, and facilitate the awarding of the grand prize.
  • If you are among the top 10 bossings of the month, we likewise process your registered name to be shown in the leaderboard. Rest assured that your name is anonymized to the other players, and will only be visible to you. Further, we process your registered email address so we may send you instructions on how you can claim your prize.
  • If you are the top bossing, we process your registered name, email address and/or mobile number to reach out and ask for your bank account details to facilitate the awarding of your Php 1,000,000 cash prize.
  • If you are among the top 10 bossings or the top bossing, we likewise process your registered name, and country of location, together with your prize details to be featured on TINBO’s social media pages.

Why your personal data is shared

We have engaged the services of Giftaway, Inc. (“Giftaway”) for the provision of the prizes for the top 10 TINBO users in the leaderboard every month. Though Giftaway will be providing the prizes that we will be giving away to the winners, they will not have access to your data. Further, Awarding of prizes will be done by the authorized representative of PGI, an affiliate of PLDT OL authorized to provide support services to TINBO.

We have engaged the services of Amazon Web Services Inc (“AWS”) for the use of the redshift tool to verify the qualified participants and calculate the points earned of each participant. This means that we will disclose your registered name and transaction details to draw the list of participants along with the points earned per participant. They may process the data only for this purpose and will keep it in their records in accordance with its Privacy Policy.

We have likewise engaged the services of Qualtrics, LLC (“Qualtrics”), so we may send you survey to get your insights about the program and how we can improve to service you better. While your data is stored in the cloud facility of Qualtrics, it does not have access to your data.


How your personal data is protected

The integrity, confidentiality, and security of your Personal Data is important to us. This is why we strictly enforce this Privacy Notice within PLDT OL and PGI, and have implemented technical, organizational, and physical security measures that are designed to protect your information from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful activities. Your data is also protected from other natural and human dangers.

We will keep your data in our records for the duration of the Program, and for a maximum of three (3) months after.


Your rights and choices

You are afforded certain rights in relation to your personal data under applicable Privacy Laws and regulations. You are entitled (in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law) to:

  • Request access to the personal data we process about you;
  • Request a rectification of your personal data;
  • Request the erasure of your personal data;
  • Request the restriction of the processing of your personal data; and
  • Request portability of your personal data.

You moreover have a right to object to the processing of your personal data, such as in cases when we process your personal data for purposes related to personal profiling and direct marketing.

To the extent that the processing of your personal data is based on consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer through the contact details provided below. Please note that this will not affect the lawfulness of the processing that was carried out before consent was withdrawn, or PGI’s right to continue parts of the processing based on legal bases other than consent. If, however, we have not provided another legal basis justifying the processing of your personal data in this privacy notice, we will stop the processing and delete your personal data.

To exercise any of these rights, you may get in touch with our Data Privacy Officer through the contact details provided below. In some instances, we may request for supporting documents or proof before we effect any requested changes to your personal data.

If, despite our commitment and efforts to protect your personal data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to PGI first to seek resolution of any complaint. You have the right at all times to register a complaint directly with the relevant data protection authority or to make a claim against us with a competent court (either in the country where you live, the country where you work, or the country where you deem that data privacy law has been infringed).

PLDT ONLINE
(c/o PLDT Global Corp. Data Privacy Office)
2nd Flr. Smart Tower 1
6799 Ayala Ave. Makati City, Philippines
DPO@pldtglobal.com